General Inquiries

For questions about accounts, billing, partnerships, feature requests, or other non-technical matters, please email [email protected]. Our customer success team will acknowledge your message within one business day and provide guidance tailored to your needs.

Developer Submissions

Developers seeking integration with Ejatu or publication on our platform should submit via the Ejatu Developer Portal. Required details include organization name, primary contact, technical contact, a concise app description, intended use case, security posture, and API references. For direct routing to our Partnerships Team, email [email protected] or visit ejatu.com/developer.

Response Times

Ejatu commits to predictable response timelines that reflect the urgency of each request:

• General inquiries: acknowledgment within 1 business day; resolution typically within 2–3 business days.
• Technical or account-related issues: initial response within 4 hours for Priority 1 incidents; within 1 business day for other priorities.
• Developer submissions: acknowledgment within 1–2 business days; status updates within 7–10 business days, depending on complexity and queue volume.

We will notify you promptly if delays are anticipated and provide revised estimates.